Privacy Policy & Terms of Service

Last Updated: October 22, 2025

Privacy Policy

1. Who We Are

PowerMy (“we,” “us,” or “our”) is an independent solar system diagnostic platform. We help homeowners understand and optimize their solar investments through data-driven analysis and actionable recommendations. We do not sell solar equipment and we are not installers.

2. Information We Collect

To provide a comprehensive analysis, we collect:

Information You Provide Directly

• Account Information: Name, email address, phone number, physical address, and password when you create an account.
• Solar System Details: System size, panel type, inverter details, install date, installer info, monitoring access (as provided by you).
• Utility Information: Utility provider, rate plan, account details, billing data you upload.
• Document Uploads: Utility bills (PDF), solar production data (PDF/Excel/CSV), system design documents, and related materials.
• Payment Information: Processed via Authorize.net; we do not store complete payment card numbers.
• Communications: Content of support requests or feedback you send us.

Information Collected Automatically

• Usage Data: How you interact with our website/portal (pages visited, features used, time spent).
• Device Data: IP address, browser/OS, device type, general location (city/state level).
• Cookies/Tracking: Essential cookies to maintain sessions and improve core functionality.

3. How We Use Your Information

• Service Delivery: Analyze performance, generate reports, provide recommendations.
• Account Management: Create/maintain your account, process payments, manage credits.
• Communication: Report notifications, support replies, important service updates.
• Product Improvement: Understand usage to improve features and experience.
• Legal Compliance: Comply with laws and lawful requests.

What We Don’t Do:

• We do not sell your personal information.
• We do not share your information with vendors/installers for marketing.
• We do not send promotional emails unless you opt in.
• We do not use your data for advertising/retargeting.

4. How We Share Your Information

Service Providers (Sub-processors)

We use trusted third parties to operate our service. Examples include: Box (secure file storage), HubSpot (CRM), Google Cloud (hosting), Make.com (automation), and Authorize.net (payments). They may only access information needed to perform contracted services and must protect it.

Legal Requirements

• Comply with laws, court orders, or government requests.
• Protect rights, property, and safety of PowerMy, users, or others.
• Prevent fraud, abuse, or security incidents.

Business Transfers

If PowerMy undergoes a merger, acquisition, or asset sale, we’ll post notice and, where required, email you before your information is transferred or becomes subject to a different policy.

5. California Privacy Rights (CPRA)

California residents have the right to: (a) know/access; (b) delete; (c) correct; (d) data portability; (e) opt out of the sale or sharing of personal information; and (f) limit the use/disclosure of Sensitive Personal Information (if collected) for certain secondary purposes.

Sale/Share: PowerMy does not sell or share personal information for cross-context behavioral advertising. If our practices change, we will update this page and provide a clear mechanism labeled “Do Not Sell or Share My Personal Information.”

How to Exercise Rights: Email teampowermy@powermy.com. We will verify your request (for example, by asking you to confirm access to your account email or provide limited matching information). You may use an authorized agent with valid authorization.

Portability: Where technically feasible, we will provide your personal information in a portable, machine-readable format.

Non-Discrimination: We will not discriminate against you for exercising your rights.

6. Data Security

• Encryption: SSL/TLS in transit; encryption at rest via Box for stored documents.
• Access Controls: Bcrypt password hashing; least-privilege internal access.
• Regular Reviews: Periodic security practice reviews and updates.
• Payment Security: PCI-DSS compliant processing via Authorize.net. We never ask you to email full card details; only use our secure checkout.

No method of transmission or storage is 100% secure. We work to maintain industry-standard protections.

7. Data Retention

• Account Information: Kept while your account is active and for a reasonable period (typically up to 1 year) after closure.
• Uploaded Documents: Kept while your account is active and up to 1 year after closure for QA and compliance.
• Reports: Available while your account is active.
• Payment Records: Retained for 7 years as required by law.

You may request deletion at any time (subject to legal retention requirements).

8. Cookies & Tracking Preferences

We use essential cookies to keep you signed in and support core functionality. If we later introduce analytics/advertising cookies, we will update this section and provide a “Cookie Preferences” link to control optional cookies.

9. Third-Party Links

Our site may link to third-party sites (e.g., utilities or monitoring platforms). Their privacy practices apply. Review their policies before sharing personal information.

10. Children’s Privacy

Our services are intended for adults (18+). We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided personal information, contact us so we can delete it.

11. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in practices or legal requirements. We will post updates with a new “Last Updated” date and, where required, email you.

Terms of Service

1. Acceptance of Terms

By accessing or using PowerMy’s website, portal, or services (the “Service”), you agree to these Terms of Service (“Terms”). If you do not agree, do not use the Service.

2. Description of Service

PowerMy provides independent analysis of residential solar installations to help homeowners understand performance and optimize value.

Includes:

• AI-assisted analysis of utility bills, solar production data, and system documents.
• Comprehensive reports with findings and recommendations.
• Financial analysis, ROI estimates, and savings potential.
• Independent, unbiased recommendations.

Not Included:

• Solar equipment sales or installation.
• Licensed electrical, engineering, or legal services.
• Physical inspections of solar installations.
• Guaranteed savings or performance outcomes.

3. Account Registration

• Provide accurate, current, and complete information.
• Be at least 18 years old and legally able to agree to these Terms.
• Maintain the security of your credentials and notify us of unauthorized use.
• Be the homeowner or an authorized representative for the property.

4. Service Packages & Pricing

Single Report — $299

• One (1) comprehensive analysis credit.
• One-time diagnostic with recommendations.
• Downloadable report in your account portal.

Optimization Journey — $599

• Three (3) analysis credits to track progress over time (baseline, adjustments, verification).
• All reports available in your account portal.

Promotional Codes

• May include limits and expiration dates.
• Not combinable unless stated; non-transferable; no cash value.
• May be revoked if obtained through unauthorized means.

5. Payment Terms

• Processing: Payments are processed via Authorize.net.
• Authorization: By providing payment info, you authorize the charge for your selected package.
• Pricing Changes: We may modify pricing with 30 days’ notice; changes don’t affect completed purchases.
• Taxes: Applicable taxes are added where required.

6. Refund Policy

Our Promise applies to every paid report: If we cannot provide a clear, documented plan that is reasonably expected — based on your data and published utility tariffs — to save at least 4× our fee in the first 12 months, we will refund you in full.

• What qualifies: The plan must include specific actions within your control, estimated annual impact for each action, key assumptions, and simple implementation steps.
• What we need from you: Complete/accurate information (e.g., 12 months of bills when available, solar production data, rate plan, system details, and answers to usage questions).
• How to request: Email teampowermy@powermy.com within 30 days of report delivery if you believe the plan does not meet the 4× threshold. We’ll review promptly and either (a) clarify the documented plan, or (b) issue a full refund.

Before Report Delivery: You may also request a full refund within 7 days of purchase if no report has been delivered.

Optimization Journey Credits: Unused credits do not expire and are refundable only under the Our Promise review for any report we deliver under that package.

Refunds are subject to applicable consumer protection laws. If a payment dispute/chargeback is initiated, access to the report may be paused while we review.

7. Service Delivery

Your Responsibilities

• Provide a complete questionnaire.
• Upload clear utility bills (typically 12 months).
• Provide solar production data (PDF/Excel/CSV).
• Provide system design/spec documents when available.

Our Responsibilities

• Process documents and generate your report.
• Notify you by email when your report is ready.
• Make your report available in your account portal.
• Provide email support for report questions.

Timing

• We aim to deliver within 2–10 business days after receiving complete information. Actual turnaround may vary with data quality/volume; typical timelines are shown on the order page.
• If delays occur (e.g., missing info or technical issues), we’ll request what’s needed, explain the delay, and provide a new estimate. You may request a refund if you prefer not to wait and the report hasn’t been delivered.

8. Nature of Recommendations

• Data-Dependent: Accuracy depends on completeness and quality of your inputs.
• Independent: No financial incentive to recommend specific equipment or vendors.
• Not Guaranteed Outcomes: Implementing recommendations does not guarantee specific savings/performance.

Before major decisions: Consult licensed professionals (electricians, engineers, or installers).

9. Intellectual Property

PowerMy IP

All Service content (text, graphics, logos, software, templates, methodologies) is owned by PowerMy and protected by law. You may not copy, modify, distribute, reverse engineer, remove notices, or use our marks without permission.

Your Content

You retain ownership of documents/data you upload. You grant us a limited license to store/process content to provide the Service, generate analyses/reports, and use anonymized, aggregated data to improve the Service.

Your Report

Your report is licensed for your personal, non-commercial use. You may download, save, print, and share it with contractors/utilities. You may not resell, remove PowerMy branding, or use reports to build competing services. If a contractor requires a permission letter to review your report, email us.

10. Prohibited Uses

• Illegal use or violation of laws.
• False, inaccurate, or misleading information.
• Malware or harmful content.
• Unauthorized access attempts.
• Automated scraping or interference with the Service.
• Impersonation, harassment, or abuse.
• Using the Service to build a competing product.

11. Service Availability

We strive for high availability but do not guarantee uninterrupted or error-free operation. We may suspend for maintenance, experience outages, or modify/discontinue features with reasonable notice.

12. Limitation of Liability

To the maximum extent permitted by law:

• No liability for indirect, incidental, special, consequential, or punitive damages.
• No liability for lost profits, revenue, data, or use.
• No liability for actions taken in reliance on our reports or for interruptions/errors.

Total liability is limited to the amount you paid for the Service in the 12 months preceding the claim.

13. Indemnification

You agree to indemnify and hold harmless PowerMy (and its officers, directors, employees, and affiliates) from claims, losses, liabilities, damages, and expenses (including reasonable attorneys’ fees) arising from your use of the Service, your breach of these Terms, your violation of others’ rights, or content you upload.

14. Dispute Resolution

Informal Resolution

Before filing formal action, email teampowermy@powermy.com so we can try to resolve the issue in good faith within 30 days.

Arbitration Agreement

If not resolved, disputes will be resolved by binding arbitration (AAA Commercial Rules) in Riverside County, California, unless another location is mutually agreed. Small-claims actions are allowed. Either party may seek equitable relief for IP infringement. The arbitrator’s decision is final; jury trial is waived.

30-Day Opt-Out: You may opt out of arbitration by emailing us within 30 days of first accepting these Terms, stating your full name and account email.

Class Action Waiver

Proceedings will be on an individual basis—not class, consolidated, or representative actions.

Governing Law

California law governs these Terms, without regard to conflict-of-law rules.

15. Termination

By You

Terminate anytime by emailing us. Termination doesn’t entitle you to a refund of used/unused credits once services are rendered, except as required by law.

By PowerMy

We may suspend/terminate if you violate Terms, engage in fraud/illegal activity, abuse others, or if required by law. We’ll provide notice when reasonably possible.

Effect

• Access is revoked upon termination.
• You have 30 days to download reports.
• We may delete account data after 30 days (subject to legal retention).
• Sections that should survive will continue (e.g., indemnity, limitations, dispute resolution).

16. Electronic Communications

By using the Service, you consent to receive service-related notices electronically (e.g., report notifications, updates, policy changes). You may withdraw consent by closing your account.

17. Changes to Terms

We may modify these Terms. We will post updates with a new “Last Updated” date and, for material changes, email you at least 30 days before they take effect. Continued use after the effective date constitutes acceptance. If you do not agree, stop using the Service; you may be entitled to a prorated refund of unused credits as required by law.

18. General Provisions

Entire Agreement

These Terms and the Privacy Policy are the entire agreement and supersede prior understandings.

Severability

If any provision is unenforceable, it will be limited/eliminated to the minimum extent necessary; the rest remains in effect.

No Waiver

Failure to enforce a provision isn’t a waiver of that provision.

Assignment

You may not assign these Terms without our written consent. We may assign to an affiliate or in connection with a merger, acquisition, or asset sale.

Force Majeure

No party is liable for delays or failures caused by events beyond reasonable control (e.g., natural disasters, war, terrorism, strikes, pandemics, outages).

Contact Information

If you have questions or concerns about these Terms or our Privacy Policy, contact us: